Unable to launch device manager after upgrade

Unanswered Question
Aug 3rd, 2010

Brand new ASA 5510 with ASA 7.x and ASDM 5.x was able to run the Java ASDM and do initial config. When I found out I had to upgrade both ASA and ASDM to run the launcher on windows 7 I upgraded ASA incrementally from 7.x to 8.3 and asdm straight 5 to 6.3. Now I can't launch either the Java asdm or the downloaded and installed asdm. I see others have had this problem but haven't found a solution.

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balajirajahpb Tue, 08/03/2010 - 12:21

Hi

Can you please share the output of the following command

show ver

show asdm image

show disk

Thanks in advance

Regards

BR

Jerry Plumley Tue, 08/03/2010 - 12:39

show ver

Cisco Adaptive Security Appliance Software Version 8.3(2)
Device Manager Version 6.3(2)

Compiled on Fri 30-Jul-10 17:49 by builders
System image file is "disk0:/asa832-k8.bin"
Config file at boot was "startup-config"

chy5510 up 2 hours 40 mins

Hardware:   ASA5510, 1024 MB RAM, CPU Pentium 4 Celeron 1599 MHz
Internal ATA Compact Flash, 256MB
BIOS Flash M50FW016 @ 0xfff00000, 2048KB

Encryption hardware device : Cisco ASA-55x0 on-board accelerator (revision 0x0)
                             Boot microcode   : CN1000-MC-BOOT-2.00
                             SSL/IKE microcode: CNLite-MC-SSLm-PLUS-2.03
                             IPSec microcode  : CNlite-MC-IPSECm-MAIN-2.06
0: Ext: Ethernet0/0         : address is 5475.d028.330a, irq 9
1: Ext: Ethernet0/1         : address is 5475.d028.330b, irq 9
2: Ext: Ethernet0/2         : address is 5475.d028.330c, irq 9
3: Ext: Ethernet0/3         : address is 5475.d028.330d, irq 9
4: Ext: Management0/0       : address is 5475.d028.3309, irq 11
5: Int: Not used            : irq 11
6: Int: Not used            : irq 5

Licensed features for this platform:
Maximum Physical Interfaces    : Unlimited      perpetual
Maximum VLANs                  : 100            perpetual
Inside Hosts                   : Unlimited      perpetual
Failover                       : Active/Active  perpetual
VPN-DES                        : Enabled        perpetual
VPN-3DES-AES                   : Enabled        perpetual
Security Contexts              : 2              perpetual
GTP/GPRS                       : Disabled       perpetual
SSL VPN Peers                  : 2              perpetual
Total VPN Peers                : 250            perpetual
Shared License                 : Disabled       perpetual
AnyConnect for Mobile          : Disabled       perpetual
AnyConnect for Cisco VPN Phone : Disabled       perpetual
AnyConnect Essentials          : Disabled       perpetual
Advanced Endpoint Assessment   : Disabled       perpetual
UC Phone Proxy Sessions        : 2              perpetual
Total UC Proxy Sessions        : 2              perpetual
Botnet Traffic Filter          : Disabled       perpetual
Intercompany Media Engine      : Disabled       perpetual

This platform has an ASA 5510 Security Plus license.

Serial Number: JMX1420L037
Running Permanent Activation Key: 0xf409c745 0x984b20a3 0x2c8019d4 0xb0145c90 0x040e1aa8
Configuration register is 0x1
Configuration last modified by enable_15 at 12:03:50.139 UTC Tue Aug 3 2010

show asdm image

Device Manager image file, disk0:/asdm-632.bin

show disk

--#--  --length--  -----date/time------  path
   85  14457072    Aug 03 2010 10:01:16  asdm-632.bin
   86  4181246     Jan 01 2003 00:05:56  securedesktop-asa-3.2.1.103-k9.pkg
   87  398305      Jan 01 2003 00:06:10  sslclient-win-1.1.0.154.pkg
    6  8192        May 11 2010 08:39:16  crypto_archive
    3  8192        Aug 03 2010 08:41:00  log
   89  8192        Aug 03 2010 09:40:58  temp
   96  13934592    Aug 03 2010 09:06:36  temp/asa805-k8.old
   97  16459776    Aug 03 2010 09:41:04  temp/asa822-k8.bin
   11  8192        Aug 03 2010 09:08:36  coredumpinfo
   12  43          Aug 03 2010 09:08:36  coredumpinfo/coredump.cfg
   90  15962112    Aug 03 2010 09:40:14  asa832-k8.bin
   78  5743        Aug 03 2010 09:43:08  8_0_5_0_startup_cfg.sav
   93  1312        Aug 03 2010 09:43:11  upgrade_startup_errors_201008030943.log

255426560 bytes total (189480960 bytes free)

balajirajahpb Tue, 08/03/2010 - 12:46

Hi

May I ask you some thing probably you could have already done it but just to make sure that you have enabled http server on your inside interface and you have allowed your internal network for ASDM access right. If you telnet to port 443 from your network to the ASDM interface you are getting it worked?

Regards

Balajirajah P B

Jerry Plumley Tue, 08/03/2010 - 13:05

http server enable

http 172.27.1.0 255.255.255.0 management

I checked my config prior to upgrading. Looks like everything is still as it was.

b.julin Tue, 08/03/2010 - 12:53

ASDM 632/8.3(2) works for me.  The only difference I have is:

A) I'm running both from disk1: at the moment

and

B) I have 2048MB of RAM, which you are supposed  to have for 8.3.x

Jerry Plumley Tue, 08/03/2010 - 13:51

Ok, backed up to ASA 8.2(2) and ASDM 6.2(5)53.

Same thing in both the launcher and java ASDM's.

Jerry Plumley Tue, 08/03/2010 - 14:21

You won't believe this. I just tried the java asdm in firefox instead of IE and it's working. Dadgum Microsoft!

Attached are the errors that heppen in IE.

Attachment: 
Jerry Plumley Wed, 08/04/2010 - 08:12

No further thoughts folks? Is the installed launcher using something from IE causing it to not function? My Java is 6.7 so cant be that. Proxy is fully disabled. Http 1.1 is on both for proxy and not. What's left?

MJonkers Wed, 08/04/2010 - 23:22

I would say check your java version and installation on your workstation, have you tried an other workstation?

greetings Marc

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