I inherited a CUCM & CUC lab version 7. CUC processes calls OK, but I hear a verbal error message after listening to messages in a mailbox,
"This system is temporarily unable to complete your call. Call again later. Goodbye."
Besides that message, I found an inability to create or delete a CUC user "-database.error.-271". Otherwise, the system appears to work OK.
In Cisco Unity Connection Administration Version 18.104.22.16800-323 I see the following error within System Settings>Licenses:
There was an unexpected failure executing a database stored procedure execute procedure UnityDirDb:csp_LicenseStatusModify ( pObjectId = 'bd69252c-b930-4c54-8514-2caa8de5d94e', pComplianceTime = '2010-08-03 22:30:00.886', pNextExpiryTime = '2014-04-19 23:59:59.0' ); . Please restart your system or contact support personnel if this failure continues.
I was able to restart the system successfully, but the error message persisted.
I ran the license report and see similar errors. I imagine we have a licensing issue, but no one (apparently) has altered any licenses since CUC worked normally several weeks ago. The licenses appear to be valid, but I notice one is marked as 'failed' to load.
If I wanted to take this on myself, what else could I investigate? The CUC is a single node.
admin:show cuc cluster status
Server Name Member ID Server State Internal State Reason
----------- --------- ------------ -------------- ------
cuc6 0 Primary Pri Active Normal