- Silver, 250 points or more
Got an issue that I think i s more or less a UCCX requirement but wanted to know if I could do it on Callmanager and Unity.
I sort of have it working but as its for a Main reception they way I have done it doenst support enough lines.
1. Caller rings main number
2. Main Reception is using Attendant Console Rings (legacy from 5 upgrade)
2a Call Answered within 4 rings YES Switchboard takes and directs call
2b Call Answered within 4 rings NO. Sent to an Auto message.
3. The automessage give the option "If you call is for Accounts press 1, alternatively hold and we will be with you shortly"
4a Caller Press 1 NO - Call returns to a reception queue with MOH and a messgae every 15 sec or so with the usual " we will be with you shortly"
4b Caller Press 1 YES - Call is routed to the Accounts number direct
I am looking at ways of doing this and trying different things but think my oprions are limited bu using only CUCM and Unity but would like to know what anyone else thinks