CUCM7 and Unity5 Call Handling

bigcappa1 · ‎08-04-2010

Guys,

Got an issue that I think i s more or less a UCCX requirement but wanted to know if I could do it on Callmanager and Unity.

I sort of have it working but as its for a Main reception they way I have done it doenst support enough lines.

Scenario.

1. Caller rings main number

2. Main Reception is using Attendant Console Rings (legacy from 5 upgrade)

2a Call Answered within 4 rings YES Switchboard takes and directs call

2b Call Answered within 4 rings NO. Sent to an Auto message.

3. The automessage give the option "If you call is for Accounts press 1, alternatively hold and we will be with you shortly"

4a Caller Press 1 NO - Call returns to a reception queue with MOH and a messgae every 15 sec or so with the usual " we will be with you shortly"

4b Caller Press 1 YES - Call is routed to the Accounts number direct

I am looking at ways of doing this and trying different things but think my oprions are limited bu using only CUCM and Unity but would like to know what anyone else thinks

Thanks

Paul

Jaime Valencia · ‎08-04-2010

Using a supervised transfer that loops to itself you can configure a queue, however the behavior is that every minute the callers will hear the option to keep waiting or leave a VM. That behavior cannot be changed.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate