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nodemgr: The cifsao service has been disabled;cifs accelerator keepalive failure

saarinenmo
Level 1
Level 1

‎08-04-2010 04:33 AM

after upgrade to WAAS 4.1.5f

The cifs accelerator keeps going into shutdown after a few minutes. with the following critical  message in system message log : %WAAS-CIFSAO-2-131219: (289078) An internal error occurred while stopping Edge File Engine, component CIFS.

If check of accelerator operational state it says shutdown and Policy Engine Config Item have value Timed out.

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pevaneyn
Cisco Employee
Cisco Employee

‎08-11-2010 07:21 AM

As we found in our case this turned out to be caused by the bug CSCtd70016

This is a pretty rare issue, which requires investigation of the CIFS error logs to diagnose. In detail you fill find a "SleepyCat ERROR" in those logs, indicating an unclear database shutdown caused this problem.

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