I have 2 queues in my script: queue1(normal queue) queue2(overflow queue)
I am sending calls to the queue2 if the call threshold reaches 3 calls or 3 minutes in the queue1.
While the call is in the queue2, queue 2 checks queue 1 to see if there are any Ready agents in the queue1.
If it sees Ready agents in the queue1 send the call back to the queue1, when this call is in the queue1,
I want this call to be 1st position in the first queue even though if there are 10-15 people waiting in the queue1.
What is the best way to script this scenario?
I am testing this in the lab but still not successful.
Any help would appreciated.