Cisco Unity 4.x not recognising DTMF tones from phones

Unanswered Question
Aug 4th, 2010

I have cisco call manage 4.x and Unity 4.x . I have set up IVR  but the IVR does not accept DTMF tones. Any suggestions anyone

I have this problem too.
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spencek75 Wed, 08/04/2010 - 07:56

I checked and caller input is enabled in unity

Can you tell be how to check if DTMF tones are reaching the Unity. Thanks

Jaime Valencia Wed, 08/04/2010 - 08:00

Go to the Unity tools and you'll find the port status monitor there, open up all ports you have for inbound and then watch the output, if Unity is receiving the DTMFs you'll see the messages and the DTMF it received.

If you don't see any DTMFs messages then most lilely DTMFs are never reaching Unity and the problem is somewhere else.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

spencek75 Wed, 08/04/2010 - 08:19

I now realise that the problem is intermittent you will be sucessful sometimes but not others. I opened port staus monitor but did not know how to open all ports for inbound . I pressed a button called start all monitors but did not see anything in the event windows. Please see attached document

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spencek75 Wed, 08/04/2010 - 08:26

I am wondering if the gateway could be the problem. I am using AS5300 as the gateway

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