I checked and caller input is enabled in unity

Can you tell be how to check if DTMF tones are reaching the Unity. Thanks

Go to the Unity tools and you'll find the port status monitor there, open up all ports you have for inbound and then watch the output, if Unity is receiving the DTMFs you'll see the messages and the DTMF it received.

If you don't see any DTMFs messages then most lilely DTMFs are never reaching Unity and the problem is somewhere else.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

I now realise that the problem is intermittent you will be sucessful sometimes but not others. I opened port staus monitor but did not know how to open all ports for inbound . I pressed a button called start all monitors but did not see anything in the event windows. Please see attached document

I am wondering if the gateway could be the problem. I am using AS5300 as the gateway