I currently have a CME install with a CUE module. We are using the AA for basic call routing. We have one issue. When we dial the main number it always goes the AA. There is a generic greeting and you can dial an extension at anytime to reach your party. However, sometimes when you dial the 2 digit extention you get "are you still there" It is like it does not recognize the DTMF digits. It then re-cycles through the greeting and then if you hit the same 2 digit extension again it works.
Has any experience this issue?? Thanks!!