LMS 3.2 for Windows Installation Error

Answered Question
Aug 4th, 2010
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I'm trying to install LMS 3.2 by either upgrading our current 2.6 installation or installing a fresh server.  In either case I receive the following error:


Error Code: -5005 : 0x80030309
Error Information:
>Kernel\KernelMedia.cpp (95)
>SetupNew\setup.cpp (851)
PAPP:CiscoWorks
PVENDOR:Cisco Systems Inc.
PGUID:11B8350D-559C-45BE-8EDC-A7B2DA265F7F
$15.0.0.603
@Windows Server2003 Service Pack 2 (3790)
IE Version: 8.0.6001.18702

Correct Answer by Pari Thiagasundaram about 6 years 10 months ago

We have seen this issue with LMS 3.1 with a bad media.


Can you tell us how you are installing the LMS application ? Did you download them from cisco.com/go/marketplace or are you installing this from the CD ?

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Joe Clarke Wed, 08/04/2010 - 20:57
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If this is happening towards the end of the installation, then this is most likely CSCte84743.

rdotson Thu, 08/05/2010 - 04:59
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No actually it happens just after setup starts.

Correct Answer
Pari Thiagasundaram Thu, 08/05/2010 - 09:11
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We have seen this issue with LMS 3.1 with a bad media.


Can you tell us how you are installing the LMS application ? Did you download them from cisco.com/go/marketplace or are you installing this from the CD ?

rdotson Thu, 08/05/2010 - 10:26
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the install was done from the original CD/DVD's from Cisco.  I can't find a place to download another copy to bur

n.

Pari Thiagasundaram Thu, 08/05/2010 - 11:55
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Try downloading the software from cisco.com/go/marketplace and click on "Cisco Promotional Store" > CiscoWorks LAN Management Solution (Windows) 3.2.


This would download an .exe and when you run this .exe file, it would download the LMS 3.2 application. With your existing license file, you will get a full blown version of the software.

rdotson Thu, 08/05/2010 - 14:06
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I downloaded the trial version and burnt it to DVD and was able to run the install and use my license

file.


Thanks for your help.


randy

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