How can I obtain a firmware when Cisco vendor hopeless

Unanswered Question
Aug 4th, 2010
User Badges:

Hi

On 5/July/2010 I attempted to download the updated firmware for our 4403 Wireless controllers (AIR-WLC4400-K9-6-0-199-0.aes)

I was met by a "you must have a valid Technical Support Services Agreement". First off if I own a 4400 and the firmware resolves some problems Cisco should supply me with the firmware free-of-charge and shouldn't force me to deal with a third party who are a will hold me to ransom. Poor product support Cisco.Anway I contacted the vendor who it turns out we have a support contract with. They send me a quote for a support contract, morons. The long and the short of it is they're still f$%&ing me around and all I want is the firmware update. Can anyone please help me in obtaining this update?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Leo Laohoo Thu, 08/05/2010 - 16:41
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    The Hall of Fame designation is a lifetime achievement award based on significant overall achievements in the community. 

  • Cisco Designated VIP,

    2017 LAN, Wireless

saobracaj.tuzla Mon, 08/09/2010 - 05:00
User Badges:

Hi,


I have the same problem. CISCO vendor is more then hopeless.
Did you find a way to download a firmware update?


Thnx

Actions

This Discussion