2911 license issue

Unanswered Question
Aug 4th, 2010


We have puchased a new 2911 and new data license. While i am creating license file at cisco web site i wrote hte product name wrong and the created license file can not be installed on the router. I have to re-create the license file but it says PAK number is used. I can not create a TAC request becuase this product is not under contract yet.  how can i solve this isssue?

Thank you.

I have this problem too.
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Nagaraja Thanthry Thu, 08/05/2010 - 06:19


If you have a valid sales order and the device is under warranty, please contact TAC. They will be able to help you out.




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