2911 license issue

HAKAN ELYILDIRIM · ‎08-04-2010

Hi

We have puchased a new 2911 and new data license. While i am creating license file at cisco web site i wrote hte product name wrong and the created license file can not be installed on the router. I have to re-create the license file but it says PAK number is used. I can not create a TAC request becuase this product is not under contract yet. how can i solve this isssue?

Thank you.

vragotha · ‎08-05-2010

You can contact the Cisco Licensing team via email: licensing@cisco.com

They should be able to help resolve your issue.

VR

Nagaraja Thanthry · ‎08-05-2010

Hello,

If you have a valid sales order and the device is under warranty, please contact TAC. They will be able to help you out.

Regards,

NT