I need help in ICM 7.5 integration in HA mode and Cisco IVR 7.0 in NON HA mode means both the Cisco IVR will remain active at the same time. IVR port licenses would be divided equally for load balance.
I am not getting understand how ICM will do that. ICM will use Translation route to VRU to send the call to first IVR for Prompting but how ICM will send the second call to second IVR.
Please help to make understand.