CTIOS agent desktop issue

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Aug 5th, 2010
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Im trying to install an IPCC Lab. when i try to connect my ctios client (Windows 7) to ctios OS server.....it shows offline and disconnected state..


these messages are seen on the ctisvr process


Trace: CTIApplication::ProcessOpenRequest from sessionID 1 (CTIOSServer) - ACCEPTED (0 ms)
Trace: ProcessConfigRequestKeyEventMSG - sessionID 1
Trace: ProcessConfigRequestEventMSG - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:0
PG System Event: Peripheral Online (PeripheralID 5001), PG Status: NORMAL
Trace: CTIApplication::ProcessTimeNotificationEvent - Time=05:05:00 UTC NewHalfHour=FALSE
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:1
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:0
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:1
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:0
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1


the underlined messages appear when i run my CTIOS Agent desktop


Can anyone help?


Hassan

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cndilip123 Thu, 08/05/2010 - 20:53
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What do the CTIOS Agent desktop logs show? Usually you'd need to fill in both CTIOS Server Side A and B host-names/ip-address and ports while installing the agent desktop (same hostnames/ports if it is Simplex) .


If it shows offline it usually means the desktop is unable to reach the server. You can also check to see if there is anything on the PC blocking the packets to the CTIOS server usually antivirus, firewall etc.

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