08-05-2010 12:40 PM - edited 03-14-2019 06:13 AM
Hey all,
I'm trying to get the system to pronounce the word minute or minutes during expected hold time.
Case in point. If expected hold time i would like the system to say 1 minute vrs 1 minutes or just 1.
if expected hold time is 2 or more minutes i would like the system to say 2 minutes or 3 minutes or X (where x is the number).
can this be done?
08-05-2010 12:46 PM
What Cisco product are you asking about?
Regards,
Geoff
08-05-2010 12:56 PM
Hello,
CCX express (ipcc express) version 5.
08-05-2010 01:47 PM
When the function returns with the EWT, can't you just place an IF-THEN test?
If the number is 1, play minute.wav; else play minutes.wav?
08-06-2010 05:09 AM
The problem here is that I have no minute.wav or minutes.wav file.
My goal here is to get the system to say 1 minute or 2 minutes in the same voice.
08-06-2010 06:09 AM
Hrm... I found the .wav files i needed.
c:\Program Files\wfavvid\Prompts\system\G711_ULAW\en_US\gen\time
08-06-2010 07:34 AM
For the sake of the people searching the forum, and who don't know how to use those prompts in a script:
The language folder portion is implied by the language of the contact.
Play Prompt(--Triggering Contact--, sp[gen\time\minutes])
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