ICM calls from IP-IVR to CVP

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Aug 5th, 2010
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I am trying to transfer a call from an IP-IVR server to CVP. The transfer is failing because it’s not adding a correlation ID to the transfer number and CVP does not know how to process the call.


How do I get it to add a correlation ID. The IP-IVR is a type 2 and the CVP is a type 10


Calls that go direct to CVP from CM work fine.


Graham

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Graham Old Thu, 08/05/2010 - 13:59
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It is CVP 7.0(1) ICM 7.2.6 and IP-IVR 7.0(1)


I can see in the MIVR logs the number is just 6111111111 with no correlation ID.


The CVP just sends the call to the error message on 9292929292


Graham

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