- Silver, 250 points or more
I am trying to transfer a call from an IP-IVR server to CVP. The transfer is failing because it’s not adding a correlation ID to the transfer number and CVP does not know how to process the call.
How do I get it to add a correlation ID. The IP-IVR is a type 2 and the CVP is a type 10
Calls that go direct to CVP from CM work fine.