UCCX Get call contact info question:

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Aug 5th, 2010
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I want to route a call based on called number.  I have a Get call contact info step  with a CalledNumber variable.   How do I route it from here?

If called number = ???? go to .....

Thank you.

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Jonathan Schulenberg Thu, 08/05/2010 - 14:00
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Just use a switch step and specify what you want to happen within each. If you have a large quantity of cases [called number posibilities] you can set variables instead that are used by only a single set of code following the switch step. For example, if you wanted to specify the CSQ name for each condition but nothing else would change, you could use a Set step to set the CSQ variable but keep all of the other code - such as the select resource step - intact following the switch step.


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