Getting desperate - crossed calls, missed calls, system restarting

Unanswered Question
Aug 5th, 2010


I'm having a lot of throubles with my SPA9000, SPA400 setup.

I'm in Mexico with 4 Axtel PSTNs, my calls became to cross. spa9000 and phones restarts, no AA answering, one way audio... every problem is happening.

I have this problem too.
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nseto Fri, 08/06/2010 - 09:57

Since you are having so many problems, have you tried factory resetting the devices and using the spa9000 wizard to setup the pbx, phones and spa400?

jhclemente Fri, 08/06/2010 - 11:27

Why does the solution for every problem is always to do a factory reset?

Will I loss my phone-extension configuration, and AA recordings? Is there a way to backup them?

I will need to reconfigure every dialing rule in my SPA9000?

nseto Fri, 08/06/2010 - 13:39

If you've used the spa9000 wizard to install, it saves all of the config to a file on your pc.

If you didn't use the wizard, you can save the config of each unit via your browser by doing a File/Save As and save as html file (be sure to login as admin/advanced) or save as xml file by typing the following into your browser /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} http:///admin/spacfg.xml, where spa_ip is the ip address of the phone or spa9000.

For the recordings, you can connnect the usb drive to your pc and save the recording to your pc.


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