Installation problems

Unanswered Question
Aug 5th, 2010

I am having troubling installing vpn 5.0.7 over 5.0.5. I created .mst to get it branding with my company logos, however when I install the msi with a bat file I realize I have 2 versions shown in add/remove. I tried entering values in upgrade table, properties, and executive processes and the uninstallation worked, but I get error messages.

If I put removeexisting product before or between install initialize  I get error saying "error custom action - file missing... insthelp.dll.

If I put removeexisting product after installfinal I get "deterministic error".

I tried values or 256, 513 and 517 in the upgrade table and other methods, but couldn't get it to work.

1.for the first error I just keep pressing yes to the popup errors and the install will finish fine.

2. for the second error I will have to install twice before the install will get pass "deterministic error"

I need to deploy this vpn update to my clients and hope someone can give me some advice.

Thank you!!!

I have this problem too.
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