We use CCX 7.0 premium.
In UCCX 502, when user is in Ready status, Not Ready icon is greyed out. It is very easy to tell whether agent is Ready or Not Ready. In CCX 7, the icons no longer get greyed out. It is very hard to tell what is the current status of CAD.
I looked at CDA and could not find a fix. Any suggestion how to change it?
This is something you should be happy about. Afterall, there's like three or four other ways you can tell if you are not ready.
In UCCX prior to version 7, a lot of people hated how you had to go ready in order to change your not ready reason code from one to another. You had people in meetings just before lunch, who could not properly code their time for fear of jumping on a 10 to 15 minute phone call. So these people were reported as meeting for like 2 plus hours, when in fact they were at lunch for half that time.
And there are many other examples of when you would need to change your reason code from one to another without taking a new call.
So along comes UCCX 7, with it's new feature of allowing you to simply click the not ready icon again, and choose a different reason code. And that's why it's not grayed out anymore.
So you see, you should be happy. The people spoke, and Cisco listened. It's great.