ASA boot loop infinite

Rojer-bkk · ‎08-05-2010

Hi all,

Our firewall boot loop infinite, i try to stop it to getting crashinfo file but i couldn't. I used password-recovery but boot loop still exist, for ROMMON mode, no command to show files in flash or disk0. how can i do? In addition, i would like to re-upload image file to ASA but i'm not sure, can i upload the identical image to device or i need to delete it first?

Thanks

Nagaraja Thanthry · ‎08-05-2010

Hello,

What code version you are running on the firewall right now? Where there any

hardware/software changes after which it started rebooting? Can you post

some screen shot of the reboot messages that you are seeing?

Regards,

NT

Rojer-bkk · ‎08-05-2010

Hi Nagaraja,

Here is reboot messsage.

Thanks

Nagaraja Thanthry · ‎08-05-2010

Hello,

Do you have this device in a failover pair? Can you disconnect all the

cables and reboot this device in stand-alone mode? Most likely you might be

hitting a bug. The outputs indicate that the device crashes when it is

checking for interface status. Removing the device from failover might help

alleviate the issue.

Hope this helps.

Regards,

NT

Rojer-bkk · ‎08-05-2010

Hi,

Yes, already unplug all cabling from firewall but problem still occurring and firewall couldn't write dump file in flash, actually firewall was enabled feature to saved

Thanks