08-05-2010 09:13 PM - edited 03-11-2019 11:21 AM
Hi all,
Our firewall boot loop infinite, i try to stop it to getting crashinfo file but i couldn't. I used password-recovery but boot loop still exist, for ROMMON mode, no command to show files in flash or disk0. how can i do? In addition, i would like to re-upload image file to ASA but i'm not sure, can i upload the identical image to device or i need to delete it first?
Thanks
08-05-2010 09:16 PM
Hello,
What code version you are running on the firewall right now? Where there any
hardware/software changes after which it started rebooting? Can you post
some screen shot of the reboot messages that you are seeing?
Regards,
NT
08-05-2010 09:36 PM
08-05-2010 09:55 PM
Hello,
Do you have this device in a failover pair? Can you disconnect all the
cables and reboot this device in stand-alone mode? Most likely you might be
hitting a bug. The outputs indicate that the device crashes when it is
checking for interface status. Removing the device from failover might help
alleviate the issue.
Hope this helps.
Regards,
NT
08-05-2010 10:13 PM
Hi,
Yes, already unplug all cabling from firewall but problem still occurring and firewall couldn't write dump file in flash, actually firewall was enabled feature to saved
Thanks
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