WRP400 breaking connection

Answered Question
Aug 6th, 2010

Hi All,
I'm having problems with my WRP400 router. I tried to diagnose the problem for weeks, but I cannot find the solution.


The Problem:
After calling/receiving the call during the conversation, 2-5 seconds pause occur every 1-2 minutes. Neither caller or receiver can hear anything in this break. Quality of the conversation is very high. Connecting/disconnecting other devices does't change the effect of the problem.


The Configuration:
1) PC with IP 192.168.15.2 connected to router 192.168.15.1, WAN of the router has public IP
2) Internet connection 8/1 MBit/s, tested with tool says "green" to jitter etc.
3) WRP400 with updated firmware to 2.00.05
4) QoS set up with high priority to UDP ports 10000-20000
5) Jitter level set to extremly high
6) Rest is default


The Diagnostics:
1) I've installed the voip communicator on pc and the problem does't occur (so the network is fine)
2) The ping test from PC says "packet loss" during the break. It does't matter what I ping (provider, router gateway or even router!)
3) The WAN led on router blinks rapidly during the conversation as well as during the breaks.


I have a feeling that voip part of the router "stucks" for couple of seconds


Please advise what to test/check/change and do next.


Regards, Tomasz

Correct Answer by nseto about 6 years 6 months ago

This is a known issue and will be resolved in an upcoming firmware release.  It's supposed to be ready at end of Aug or beginning of Sept and will be posted to cisco.com.

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Correct Answer
nseto Fri, 08/06/2010 - 09:44

This is a known issue and will be resolved in an upcoming firmware release.  It's supposed to be ready at end of Aug or beginning of Sept and will be posted to cisco.com.

quesse Tue, 08/24/2010 - 03:26

OK, we are waiting for the version to solve also problem of crash!


thanks


Daniele

chemik_13 Sat, 09/11/2010 - 09:55
/* Style Definitions */ table.MsoNormalTable {mso-style-name:Standardowy; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

Hi All

Anyone tried new firmware (2.00.20) yet?

Could someone explain what FCC and ETSI stand for/what is the difference please?

http://tools.cisco.com/support/downloads/pub/ImageList.x?relVer=2.00.20&mdfid=282414113&sftType=Integrated+Voice+and+Router+Firmware&optPlat=&nodecount=7&edesignator=null&modelName=Cisco+WRP400+Wireless-G+Broadband+Router+with+2+Phone+Ports&treeMdfId=&modifmdfid=null&imname=&treeName=&hybrid=Y&imst=N

Cheers,

Chris

chemik_13 Sat, 09/11/2010 - 10:11
/* Style Definitions */ table.MsoNormalTable {mso-style-name:Standardowy; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

Please ignore my question: Could someone explain what FCC and ETSI stand for/what is the difference please?

I’ve found the answer. It's to do with the WLAN for US and Europe.

Cheers

Chris

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