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Call Pickup - BLF while on call

bgottlieb
Level 1
Level 1

‎08-06-2010 04:53 AM - edited ‎03-21-2019 02:50 AM

I have a SPA-504G running 7.4.4 with BLF on a Broadsoft switch.

1) While the phone is idle (not on a call) and a monitored user's line rings, a Call Pickup can occur from this attendant phone. However, if the receptionist is on the phone and a call comes in on a monitored line, the receptionist would like to place the call on hold and do a Call Pickup on the incoming call. This does not work and results in a "re-order" tone.

I have tested this same scenario with the same users with a Polycom phone running BLF and was successful, so I do not believe it has anything to do with the Broadsoft's users' capabilities or services.

2) The receptionist would also like to pick up a "second" call to a monitored user. I.e., a monitored user is already on the phone and a second call comes into the user. When the receptionist pushes the button and tries to pick up the call, the call fails as well.

Any suggestions?

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6 Replies 6

nseto
Level 6
Level 6

‎08-09-2010 02:05 PM

Please try 7.4.6 which is now on cisco.com, you should be able to put the current call on hold and do a call pickup.

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bgottlieb
Level 1
Level 1
In response to nseto

‎08-10-2010 05:16 AM

Upgraded to 7.4.6.

Still no good. When on an active call, I see a monitored user ringing in. Place active call on hold and press the button of the "ringing" monitored user. Cisco phone display changes to "Blind Transfer Target". Does not pick up the call.

I can provide pcap privately if you wish.

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nseto
Level 6
Level 6
In response to bgottlieb

‎08-10-2010 08:52 AM

We'll need that cap and also the config, please use your browser and login as admin/advanced and save the htm file and send that as well.

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bgottlieb
Level 1
Level 1
In response to nseto

‎08-10-2010 09:14 AM

PCAP and Config files (w/passwords removed)

On Tue, Aug 10, 2010 at 11:52 AM, nseto

Preview file
104 KB
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nseto
Level 6
Level 6
In response to bgottlieb

‎08-10-2010 03:41 PM

Testing has verified that this is indeed broken...since 7.4.4.  A bug has been entered and this issue will be addressed in the next release.

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nseto
Level 6
Level 6
In response to nseto

‎08-10-2010 04:02 PM

For reference, the bug ID is

CSCti31524
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