I have a customer that prefers to answer all of their calls live and back it up with an Auto Attendant. I have setup up a call blast group that times out (after about 10 rings) to the AA and have set the blast group as the destination in the incoming dial plan.
After hours, the customer would like the call blast group to still ring before going to the AA, but for only 3 rings. They woud also like the abilty to envoke this during the day if necessary.
I thought I might be able to do this using night service, but I can't put one of the call blast extensions in night service because it would cause a loop, and I can't seeme to create a new extension that will go to one call blast group during the day and another at night.
Any ideas on how I could set this up?
Thanks in advance!