08-06-2010 05:44 AM - edited 03-21-2019 02:50 AM
Hi All,
I have a customer that prefers to answer all of their calls live and back it up with an Auto Attendant. I have setup up a call blast group that times out (after about 10 rings) to the AA and have set the blast group as the destination in the incoming dial plan.
After hours, the customer would like the call blast group to still ring before going to the AA, but for only 3 rings. They woud also like the abilty to envoke this during the day if necessary.
I thought I might be able to do this using night service, but I can't put one of the call blast extensions in night service because it would cause a loop, and I can't seeme to create a new extension that will go to one call blast group during the day and another at night.
Any ideas on how I could set this up?
Thanks in advance!
Bill
08-11-2010 03:27 PM
You can try this-
Create two blast groups in CCA w/ different timeout values-
voice hunt-group 1 parallel
final 399
list 201,301
timeout 10
pilot 401
voice hunt-group 2 parallel
final 399
list 201,301
timeout 3
pilot 402
Create an ephone-dn from the CLI that is not associated with any phone-
ephone-dn 20 dual-line
number 400 no-reg primary
night-service bell
call-forward all 401
call-forward night-service 402
Define your night service schedule in CCA or a night service code.
Configure an incoming dial plan in CCA to map calls to 400. During night service calls would be forwarded to blast group 402, timeout after 3 seconds, and forwarded to AA pilot 399. When night service is not active calls would be forwarded to blast group 401, timeout after 10 seconds, and forward to AA pilot 399. Optionally you can not define a night service schedule and use the night service code to toggle the night service state.
This feature will be configurable in a future release of CCA.
Hope that helps,
Anthony
08-12-2010 05:24 AM
Thanks Anthony, I'll give this a try.
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