I have IPCCX s script running and I am collecting caller language as an enterprise parameter. This is passed to the CAD. Now the agent answer the call and in some cases he has to route the call to another queue. Can we still retain the original enterprise parameter value and paseed to the second queue as well ?
As I know, once the call is get connected to the agent, the call is released form the script. Since he is routing the call to another queue as a NEW call, I am not sure how to retain original values of the enterprise parameters.