Ringing while on a call - CME 8

Unanswered Question
Aug 6th, 2010

Ok, I am very new to CME, we just converted over last night. Over all things went well, but I have a VERY strange issue. I have a user that while she is on a call, hears ringing on the line. Not actually her phone ringing, but the ring you would expect to hear after dialing an out side number. She has a 7940 with a 7914 side car and it doesnt seem to matter what line she is on. Both sides of the call can hear the ringing, but it will ring for ever so I dont think its actually dialing a number, just ringing... Any ideas?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Paolo Bevilacqua Fri, 08/06/2010 - 10:51

You mean ringback tones heard by both parties ?

Do you have analog lines, it may be call-waiting by telco ?

Try to find out under which conditions it occurs.

nbcsecurities Fri, 08/06/2010 - 10:56

Exactly, both sides can hear the ring back after the call is active and both parties are on the line. All the lines are on a PRI so no analog lines, and no special features running on the PRI. The T1 is comming on a vWIC... So far, it seems like only calls from out of state are having the issue. And only this one user...

Paolo Bevilacqua Fri, 08/06/2010 - 11:03

Never heard anything like that.

I would recommend you go onsite and investigate in person, often users report things than then are different from reality.

nbcsecurities Fri, 08/06/2010 - 11:07

Actually am on site, and was able to hear a call she had a chance to hear a call that was doing it.


This Discussion