Problems to install Cisco VPN Client

Unanswered Question
Aug 6th, 2010


I have some problems to install Cisco VPN Client on machine with Windows XP SP2. When I run the setup, nothing appears and after a few seconds nothing was installed.

I have already follow the steps on

I have this problem too.
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Federico Coto F... Fri, 08/06/2010 - 15:25


Is there a VPN client software already installed on this machine? A Cisco software or another VPN client?

Might be a conflict with the OS, have you checked the Event Logs in Windows?


vdeschamps Fri, 08/06/2010 - 20:52

Hi Frederico,

No, doesn`t have any vpn client even cisco client on this machine. I did not check the events log on Windows.

But some thing that occur is about DNE, because I had tried update DNE and I couldn`t do that. The installation have taken more than 30 minutes and keep going withou ending.

I will check the event log and as soon as possible I post here the news.


vdeschamps Mon, 08/09/2010 - 05:02

Hi Federico,

I look the Event Log and I found one error that don't say so much.

Event Type: Informações
Event Source: MsiInstaller
Event Category: Nenhuma
Event ID: 11708
Date:  06/08/2010
TIME:  12:02:37
Computer: SOFT030-117
Product: Cisco Systems VPN Client -- Installation operation failed.

For more information, see Help and Support Center at
0000: 7b 43 43 42 41 41 31 46   {CCBAA1F
0008: 37 2d 45 35 45 31 2d 34   7-E5E1-4
0010: 38 42 32 2d 39 45 44 39   8B2-9ED9
0018: 2d 41 37 39 43 36 41 33   -A79C6A3
0020: 37 43 45 37 38 7d 2c 20   7CE78},
0028: 31 36 30 32                    1602

Federico Coto F... Mon, 08/09/2010 - 09:44

You mentioned a problem updating the DNE.

Have you tried this:

A. Check the networking Control Panel to ensure that the Deterministic NDIS Extender (DNE) was not installed. Also choose Microsoft > Current Version > Uninstall in order to check for the uninstall file. Remove the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{5624C000-B109-11D4-9DB4-00E0290FCAC5} file, and retry the uninstallation.

From the VPN Client FAQ:


Federico Coto F... Mon, 08/09/2010 - 10:47

I've been in situations where the only solution is to reinstall windows on the PC.

Will that be something you can do on this computer?

If not, you might want to try to open a TAC case and see if they can guide you through any other recommendations...

Sorry not to be able to provide you with more help... (hopefully Cisco could provide you with another workaround)


vdeschamps Mon, 08/09/2010 - 11:01

Hi Federico,

The user of this machine wants upgrade Windows XP to Windows 7 x64.

So now, we will upgrade

Thanks for the assistance and for the help!

Vinicius Deschamps


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