Hey everyone - so I'm running into a problem that I thought would be easy to fix, but I'm having a heck of a time trying to figure out why this isn't working. here's what I'm trying to do.
CH - HR
Greeting with menu options 1,2,3
option 1 goes to a Unity subscriber (fine)
options 2 and 3 both need to go to CH - HR2, which is set to transfer calls to extension 7441 (hunt pilot)
Whever I try to dial options 2 or 3, I get dead air and the call is never transferred. I have the call transfer rule set to transfer to x7441 release to switch. The alternate call transfer rule is enabled. What am I doing wrong here??