Problem with Unity xfer to extension

Answered Question

I have a problem with Unity 7.0 that is probably simple but is driving me crazy - incoming calls are directed to a call handler, whenever someone dials a subscriber extension from the call handler then it sends the caller direct to the subscriber greetings, doesn't ring the phone directly. Is there a way to make it transfer to the phone? Like a release-to-switch transfer?

Correct Answer by Jaime Valencia about 6 years 8 months ago

Go to the subscriber page, under transfer settings, choose the option to ring the subscriber extension.


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java


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Correct Answer
Jaime Valencia Sun, 08/08/2010 - 16:49
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Go to the subscriber page, under transfer settings, choose the option to ring the subscriber extension.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

spot on as usual Java, for some reason I thought setting the transfer rule like that would keep it from ever going to greetings... It fixed the issue though...


any idea why these changes have to be made on the "alternate" setting for everybody? changing this on standard for subscribers or call handlers is not working.

Jaime Valencia Mon, 08/09/2010 - 07:51
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Most likely you have the alternate greeting enabled. If you enable the alternate greeting if overrides all other greetings.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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