Hello and thanks for reading my post and thanks in advance for helping.
We have a CallManager cluster that needs the following attention
Hello. We have two groups of users:
Group A; extension: 100-300
Group B; extension: 301-799
There will be two helpdesks, one for each group, extension 901 for group A, and extension 902 for group B.
But this will be transparent to users of both group as they are going to dial 900 and be redirected according to their group membership, ie: If a user from group A dials 900, he will be redirected to extension 901, and users from B will be redirected to 902.
I think that is done via a translation-rule on the CallManager, I have tried one, but it does not seem to work.
If it is not working, chances are that your partitions are incorrect.
Yes it can be done by translation rule as long as everything is in the correct partition. What setup have you for partitions and CSS?
For example, to work you would need
GroupA phone - Partition PT_Internal_GroupA
GroupB phone - Partition PT_Internal_GroupB
Translation A - translate 900 to 901 and place it in PT_Internal_GroupA
Translation B - translate 900 to 902 and place it in PT_Internal_GroupB
Helpdesk Phone A and B - Partition PT_Internal_All
You will need to match your CSSs to accommodate these partitions