UCCX FCVoIPMonSvr error

Answered Question
Aug 9th, 2010
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I have the following systems installed and running :


CUCM : 8.0.2

UCCX : 7.0(1)SR03_Build011



However, I keep getting this on the UCCX windows event viewer:



Event Type: Error

Event Source: FCVoIPMonSvr

Description:

SPLKAXL2020 Unknown CallManager version: 8.0.2.40000(1).


Event Type: Error

Event Source: FCVoIPMonSvr

Description:

VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [18: SPLKAXL_RET_GET_CM_LIST_FAILED].


Event Type: Error

Event Source: FCVoIPMonSvr

Description:

VOIP2048 Could not get the MAC address for extension [795] from the CallManager database.




Anyone having the same issue ?


Rg,

Gerald.

Correct Answer by Anthony Holloway about 6 years 11 months ago

This is just a shot in the dark, but UCCX 7 does not work with CUCM 8.


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html

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Gerald Chong Mon, 08/09/2010 - 15:32
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That is a very interesting point.


I was doing most of the basic function test and all working correctly except the errors generated in the event logs.


I shall upgrade to UCCX 8.0.

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