Cisco 6505 SUP-2 MSFC2 Dead after CatOs to IOS

Unanswered Question
Aug 9th, 2010

Hello,

Im facing a very strange problem, i have two WS-X6K-SUP2-2GE which were installed on Slot 1 and Slot 2, i upgraded them from Catos to IOS, now after upgrade SUP from Slot2 doesnt come up. both SUP are fine, both come up on the SLOT 1 but, if i remove all cards even from slot1 and start them from Slot2 it doesnt come up. but when we revert it back to CAT OS it comes back again..

What could be the issue.

here are some outputs.

Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1    2  Catalyst 6000 supervisor 2 (Active)    WS-X6K-SUP2-2GE    SAL08133H9N
  2    0  Supervisor-Other                       Unknown            Unknown
  3   16  SFM-capable 16 port 1000mb GBIC        WS-X6516-GBIC      SAD054606SW
  4   16  SFM-capable 16 port 1000mb GBIC        WS-X6516-GBIC      SAL06261Y5F
  5    0  Switching Fabric Module-128 (Active)   WS-C6500-SFM       SAD0533011P
  6    6  Firewall Module                        WS-SVC-FWM-1       SAD100103ES
  9    8  Intrusion Detection System             WS-SVC-IDSM-2      SAD084409Y7

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0009.1247.3920 to 0009.1247.3921   5.0   7.1(1)       12.1(27b)E4  Ok
  2  0000.0000.0000 to 0000.0000.0000   0.0   Unknown      Unknown      Unknown
  3  0001.63d3.2712 to 0001.63d3.2721   3.0   6.1(3)       8.5(0.23)COS Ok
  4  0009.11e1.bc30 to 0009.11e1.bc3f   5.0   6.3(1)       8.5(0.23)COS Other
  5  0000.0000.0000 to 0000.0000.0000   1.1   6.1(3)       8.5(0.23)COS Ok
  6  0013.c39f.62e8 to 0013.c39f.62ef   4.0   7.2(1)       8.5(0.23)COS Other
  9  0013.7fed.8618 to 0013.7fed.861f   5.0   7.2(1)       8.5(0.23)COS Other

------------------ show power ------------------


system power redundancy mode = redundant
system power total =     1153.32 Watts (27.46 Amps @ 42V)
system power used =      1004.64 Watts (23.92 Amps @ 42V)
system power available =  148.68 Watts ( 3.54 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-1300W       1153.32 27.46  OK     OK     on
2    WS-CAC-1300W       1153.32 27.46  OK     OK     on
                        Pwr-Requested  Pwr-Allocated  Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    WS-X6K-SUP2-2GE     142.38  3.39   142.38  3.39  on    on
2    unknown             142.38  3.39   142.38  3.39  on    on
3    WS-X6516-GBIC       142.80  3.40   142.80  3.40  on    on
4    WS-X6516-GBIC       142.80  3.40   142.80  3.40  on    on
5    WS-C6500-SFM        117.18  2.79   117.18  2.79  on    on
6    WS-SVC-FWM-1        171.78  4.09   171.78  4.09  on    on
9    WS-SVC-IDSM-2       145.32  3.46   145.32  3.46  on    on

Please Guide.

I have this problem too.
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podhillo Mon, 08/09/2010 - 11:21

Hi,

If the beloow output was taken when the IOS version was running then:

If we have converted from CatOS to IOS, we might have not got it right:

The software on which the sup is running is still CatOS.

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0009.1247.3920 to 0009.1247.3921   5.0   7.1(1)       12.1(27b)E4  Ok
  2  0000.0000.0000 to 0000.0000.0000   0.0   Unknown      Unknown      Unknown
  3  0001.63d3.2712 to 0001.63d3.2721   3.0   6.1(3)       8.5(0.23)COS Ok
  4  0009.11e1.bc30 to 0009.11e1.bc3f   5.0   6.3(1)       8.5(0.23)COS Other
  5  0000.0000.0000 to 0000.0000.0000   1.1   6.1(3)       8.5(0.23)COS Ok
  6  0013.c39f.62e8 to 0013.c39f.62ef   4.0   7.2(1)       8.5(0.23)COS Other
  9  0013.7fed.8618 to 0013.7fed.861f   5.0   7.2(1)       8.5(0.23)COS Other

Please publish the 'dir all' output: After conversion the Sw should change to IOS.

Regards,

podhillo.

Yasir Ashfaque Mon, 08/09/2010 - 11:28

No it has been updated correct, as i have told that if you will swap the SUP from 2 to 1, same SUP will boot to IOS fine, but then the SUP which is moved from 1 to 2, it wont come up.

Giuseppe Larosa Mon, 08/09/2010 - 13:53

Hello Yasir,

Podhillo is right after a successful complete conversion show module shouldn'tt show CATOS

have you taken the show module before conversion?

please post the show tech in an attachment file as your case is really strange

Hope to help

Giuseppe

Jayakrishna Mada Sat, 08/14/2010 - 13:19

Yasir,

Did you at any point console into the standby sup and verify if its booting up correctly or no error messages are seen during bootup?

Enable console on standby  and chek if there are any errors or issues

Example:

POD3#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
POD3(config)#redund
POD3(config)#redundancy
POD3(config-red)#?
Redundancy configuration commands:
  default        Set a command to its defaults
exit            Exit from redundancy configuration mode
  linecard-group  Enter linecard-group mode
  main-cpu        Enter main-cpu mode
mode           redundancy mode for this chassis
no             Negate a command or set its defaults
policy          redundancy policy enforcement

POD3(config-red)#main-cpu
POD3(config-r-mc)#standby console enable
POD3(config-r-mc)#

JayaKrishna

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