We are running Presence 8.0.2 with CUPC 184.108.40.20679. On CUPC fresh installs on Windows XP with the VT Camera III, the Video option is greyed out within CUPC options. The VT Camera III still shows up in Audio options for microphone. And the video camera works fine (testing with separate video app)
Users who have been upgraded to CUPC 8 from 7 and had VTCameraIII installed on XP are working fine.
XP + new install of CUPC 8 + new install of VT Camera III = no video calls + video option greyed out
XP + CUVA uninstall + CUPC 8 + pre-existing VT Camera III = working fine. (the CUVA uninstall is required when installing CUPC8)
Anyone have any ideas as to what could be wrong?