I am currently running Contact Center Express verions 7.0(1). I am trying to determine the best way to route calls through UCCE based on a percentage. For example 1 of every 4 calls to a menu option are routed to a different area. I am fairly new to the Scripting Application (CCX Editor) and I am not sure if there is a function off of the palette that could do this. My thoughts are that I would have to use some type of extenal vairable in the script to determine which percentage call is coming in (call = 1, call = 2) and if it is call = 4 route to new direction and reset the variable. Is there an easier way? If so, what is it. If not, how would I store this variable information?