Cisco CCX historical reporting

Unanswered Question
Aug 9th, 2010
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Hi,


We have upgraded from IPCC to Cisco CCX. 7.0(1)SR05_Build504. When i run report

Contact Service Queue Service Level Priority Summary Report the Service level is set to 5 Seconds. How can i change this to 20 Seconds.

I have searched around and found that i need to channge


CSQ.serviceLevel.


how and where do i change this and what is the impact.


Thanks


David

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Tanner Ezell Mon, 08/09/2010 - 20:30
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Change this under the CSQ settings (appadmin).


On Mon, Aug 9, 2010 at 11:27 PM, fxavoip12

Walter Solano Wed, 08/11/2010 - 06:21
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Hello David,


As it was mentioned before the SLA can be change under the CSQ (Subsystems->RmCM->Contact Service Queues) configuration. you can find more information of how to do that in the UCCX admin guide:


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf


HTH

Please rate this post if was helpful


Walter Solano

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