Our Unity Connection users are integrated with LDAP (Active Directory). Sometimes a user's name will change, due to marriage for example. When this happens the mailbox user shows something like "Inactive user disabled in LDAP". How can I re-associate the mailbox acct to the renamed LDAP user without exporting/deleting/importing using COBRAS?
Here's what I tried and it seems to work, but I'm wondering if there's a better way, as this method is not something that can be delegated to helpdesk staff, and there's one annoying side effect.
1. When the mailbox user was in the "inactive user" state the previously greyed-out alias field was now editable. I updated it to match the new ldap username.
2. Used BAT with a csv file similar to the following to update the LdapCcmUserId mailbox field.