Exporting / Importing Attendant Console Speed Dials

Unanswered Question
Aug 10th, 2010
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I was searching on how to do this and didn't see a complete answer so here is what worked for me:

First get the Attendants raw XML file.  Tac case collection located here http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K25073648

shows how to do that.

-  Delete the text at the beginning of the file till you get to the fist <SpeedDialGroup name= 

-  You then need to delete the bottom text of the file staring from <MainframeWindowPosition>  (that was where my Speel Dial XML data ended anyway)

-  Add a <SpeedDialUsers> to the very first line and a </SpeedDialUsers> end of the last line.

Now its easy to do a Find / Replace to change the XML tags for import it into UCM 7


<SpeedDialGroup name=

<G n=

Save the changed file,  and in the Attendant Console File --> Import Speed dials


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