Small Business Pro products

Unanswered Question
Aug 10th, 2010
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I am in a competetive bid situation and my customer has asked for refurbished gear.  We are proposing a UC540 with SPA508 phones.

I went through the Cisco refurb ordering tool and was able to find UC520 units available refurbished but not UC540 - Same thing with my distributors. Are the small business pro products available refurbished?


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Steven DiStefano Tue, 08/10/2010 - 12:15
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The PM for the UC500 series informed us that UC540/UC560 will not be available in this program. Only UC520.

greenturtlesteak Tue, 08/10/2010 - 12:18
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Thanks, Steve.  Does this also apply for the rest of the Small Business Pro product line?

John Platts Wed, 08/11/2010 - 00:56
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We have sold refurbished products acquired through the Cisco Certified Refurbished Equipment in the past. We are willing to resell refurbished Small Business Pro products that are acquired from Cisco or an Cisco Authorized Distributor in the future. The Small Business Pro products that we would be willing to resell refurbished include the following:

  • UC540
  • UC560
  • ESW 520
  • ESW 540
  • AP541N
  • SPA525G
Steven DiStefano Wed, 08/11/2010 - 07:29
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Cisco Feedback:

Creation of refurbish SKUs are evaluated on a SKU by SKU basis.

Typically the trigger of Cisco process for creation of refurbished SKUs is when there is an excess inventory of SKUs.  Luckily in SBTG we have not yet experienced an excess inventory/disti stock rotation of units.

Also keep in mind that Small Business products have a much smaller margin in general and customer expectation of refurbished pricing on Cisco classic products will be very different on Cisco Small Business products.  For example, a RF of UC520 will be a different price point than a RF of UC540 in terms of discount from their original list price/ASP