08-10-2010 02:26 PM - edited 03-16-2019 12:10 AM
Good Day All,
I am trying to install an Australian Numbering Plan to CUCM Business Edition version 7.1.
I am using the CUCM Dial Plan Deployment Guide for instructions.
I have the FTP setup correctly and the call manager can see other upgrade files on the directory; but it does no see the Australian file.
The file is zipped so I put both the original and the unzipped version into the directory; but still no joy.
I downloaded the file a second time and still the CUCM BE is unable to see the file in the remote directory.
Does anyone have any other ideas?
Regards,
Amanda
Solved! Go to Solution.
08-11-2010 11:16 AM
Hi
You don't need to restart the CCM service (yet) - that's to ensure the dial plan is loaded after it's been installed, which it hasn't yet.
Try putting the cop.sgn file only in a subdir, and referencing that subdir in the details you enter on the install page - (i.e. instead of / for directory /subdirectoryname)
Aaron
08-10-2010 02:55 PM
Hi Amanda
Sounds like you may have the wrong version of the dial plan. What is the exact filename you have?
It should be something like dp-ffr.3-1-9.AUS.cop.sgn once unzipped.
Aaron
08-10-2010 06:02 PM
Hi Aaron
Thanks very much for the reply, but I am using the dp-ffr.3-1-9.AUS.cop.sgn file.
The file came as zipped. I placed both a zipped version and an unzipped version in the directory.
I can't understand why the server does not see the file.
I noticed that the next step in the process requires that the CM service be started.
I wonder if I need to start that process in order for the server to see the dial plan file.
I would not have thought it was necessary, but it is something I can try.
Regards,
Amanda
08-11-2010 11:16 AM
Hi
You don't need to restart the CCM service (yet) - that's to ensure the dial plan is loaded after it's been installed, which it hasn't yet.
Try putting the cop.sgn file only in a subdir, and referencing that subdir in the details you enter on the install page - (i.e. instead of / for directory /subdirectoryname)
Aaron
09-06-2010 06:34 AM
Hi Aaraon,
Thanks so much,
Sorry about how late this is; but I used the same file and put it on a CD by itself and it worked fine.
I am not sure why I could not see the file on the other CD but all is good now.
09-06-2010 06:41 AM
Hi
Good to hear it's working...
Regards
Aaron
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