Back track to trace drop call

Unanswered Question
Aug 10th, 2010
User Badges:

Hi VoIP Guru's,

I got a report from one of our agent, she told me that the call she recieved suddenly dropped. Aside from CDR, how can I back track from VG to check the cause of the drop call?

Thank you fro the help.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3 (4 ratings)
jhun_puyong Mon, 08/16/2010 - 18:57
User Badges:

VoIP Gurus,

How can I troubleshoot a drop call if the report happens yesterday? aside from looking at CDR, is there other way I can do trace/check the cause of drop call?

Thank you!

paolo bevilacqua Tue, 08/17/2010 - 02:12
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

You also posted a duplicate of this very same question. Please do not post duplicates.


This Discussion