Back track to trace drop call

Unanswered Question
Aug 10th, 2010

Hi VoIP Guru's,

I got a report from one of our agent, she told me that the call she recieved suddenly dropped. Aside from CDR, how can I back track from VG to check the cause of the drop call?

Thank you fro the help.

I have this problem too.
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jhun_puyong Mon, 08/16/2010 - 18:57

VoIP Gurus,

How can I troubleshoot a drop call if the report happens yesterday? aside from looking at CDR, is there other way I can do trace/check the cause of drop call?

Thank you!


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