We are using Cisco 504Gs with a Broadsoft switch. When a push-to-talk call or page is sent to the phone, the phone auto-answers as we would expect it to. However, the phone also auto-answers these types of calls when there is already an active call on the phone, putting that activce call on hold. This is not the desired behavior for us in these circumstances.
We would like the phone to auto-answer only if there is no active call currently on the line. Is there any setting on the phone that can set to force the phone to behave this way? I can turn off auto-answer but that breaks all paging and push-to-talk calls. I can also turn off call-waiting but that presents it's own issues. We have several Polycom phone models and none of them exhibit this behavior. None of them auto-answer these types of calls when there is an active call on the line.
We are running firware 7.4.4