Time based call routing

Unanswered Question

CCM 4.23 and Unity 4.02

We have hunt polit, hunt-list and hunt-group set up for IT support helpdesk.  It will hunt to different extension and then VM if noone picks up.

During the weekend or holiday, we have to forward to cell phone automatically.  Is there anyway to do it??

If the current version doesnt support, which version will support??

I am thinking to use unity callhandler to do that, but I want you guys input to see what is the best way.

Thanks in advance.


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srgudava Wed, 08/11/2010 - 12:16
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You can do this using Time of Day Routing on the Call manager server. You can do the same with Unity call handler. But for the Transfering the call to PSTN is better handled By call handler on Unity than Time of day routing on CUCM server.

Time of day routing is explained here.




Sri Gudavalli


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