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Answered Question
Aug 11th, 2010

I have been tasked with managing our existing telecom infrastructure for corporate users.  One issue came up today that I thought would be simple but I am beginning to lose hope.  How do you change the display number on the top of the screen for a 7960?

It currently shows the date. time. and ext, but we want it to show the entire number or make a correction to that number.

Correct Answer by htluo about 6 years 6 months ago

There are many ways to do that.  One of them is:

1) Go to CUCM > Device > Phone

2) Find the phone you want to update.

3) Click on the directory number (DN) on the left-hand side.

4) Configure "External Phone Number Mask".  e.g. 408555XXXX (assuming you're using 4-digit extension).

Michael

http://htluo.blogspot.com

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danpiramir3 Thu, 08/12/2010 - 08:43

Thank you very much as that corrected the issue and flagged for us some standard best practices.

  Does this have any impact on the entire outbound mask?

Correct Answer
htluo Wed, 08/11/2010 - 16:11

There are many ways to do that.  One of them is:

1) Go to CUCM > Device > Phone

2) Find the phone you want to update.

3) Click on the directory number (DN) on the left-hand side.

4) Configure "External Phone Number Mask".  e.g. 408555XXXX (assuming you're using 4-digit extension).

Michael

http://htluo.blogspot.com

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