CUE v2.3 - "Owner not found" when configuring message notification for GDM

Unanswered Question
Aug 11th, 2010

Greetings, im trying to configure voicemail message notification for a GDM on CUE 2.3. Message notification is enabled for the GDM via subscriber notification management but when trying to do this via the GUI the option isnt avaliable, instead i just get the message "No Notification Devices found for User/Group"


I have also tried to configure also via the CLI using the following commands


groupname OOHGdm profile vm-notif-profile email address [email protected]
groupname OOHGdm profile vm-notif-profile email enable
groupname OOHGdm profile vm-notif-profile email attach
groupname OOHGdm profile vm-notif-profile email text "New Voicemail Message"
groupname OOHGdm profile vm-notif-profile email preferance all


When entering these commands the only one that is accepted is "vm-notif-profile email address" all the others fail with "Owner not found" even though the GDM is present in CUE and works when putting calls through to it.


Now i have check this guide


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch_msgno.html#wp1086709


And email isnt shown as being an option for GDM's, although i cant get any of the options to display in this setup.


Any pointers would be appreciated.


Regards





I have this problem too.
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Felipe Garrido Mon, 08/16/2010 - 13:37

Hi Mark,

It sounds like the users that are part of the GDM do not have message notification enabled. can you provide the entire CUE configuration, as an attachment, or check the users?

-Felipe

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