Cisco Works LMS HUM issue

Unanswered Question
Aug 12th, 2010
User Badges:


I am using Cisco works LMS 3.1 with HUM 1.1.0. I am receiving thresold and job schedule mail alert from HUM.

It is showing error in JOB history  “Not able to connect the mail server” while alerts from RME,IPM,CS,DFM are coming on mail.

I have Configured HUM just 3 days back and all others application had been configure 4 months back.

Please help.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Joe Clarke Sat, 08/14/2010 - 12:37
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

Post the exact error you're seeing.  You may also want to run a HUM job with a sniffer filtering on tcp/25 traffic to the SMTP server you configured in Common Services.  When the email fails, the sniffer trace will show why.

dinesh joshi Sun, 08/15/2010 - 20:37
User Badges:

Hi Clarke,

Thanks for response. Please see the attached HUM smtp error. I have tried the HUM JOB with sniffer to filter smtp port 25 traffic but nothing is reflecting

in sniffer when trying to send mail through HUM while DFM,RME IPM mail are showing in sniffer and we are getting mail as well.

I have upgraded HUM version from 1.1.0 to 1.1.2 but the error is same.


Dinesh Joshi



This Discussion