Voicemail delivery through CC Script

Answered Question
Aug 12th, 2010

Hi,

we have an existing UCCX script (V4) that keeps calls queing and contains an option sto leave a vociemail messgae (via Unity v4)

Is it possible to somehow keep this messgae in the queue so it gets delivered as a call?

..and seperatly, though similar..

Can a voicemail box be configured to somehow autodial a group of exts - thus delivering the message as a call?

Thnaks in advance for help.

I have this problem too.
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Correct Answer by david.macias about 6 years 5 months ago

Unity has an option where when a VM is left Unity will make an out call to try and deliver that VM to some other device.  In theory, you can point it to a number which goes to a queue.  You can set Unity to keep trying every five minutes until the agents aren't very busy and get the call.

david

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Correct Answer
david.macias Thu, 08/12/2010 - 02:22

Unity has an option where when a VM is left Unity will make an out call to try and deliver that VM to some other device.  In theory, you can point it to a number which goes to a queue.  You can set Unity to keep trying every five minutes until the agents aren't very busy and get the call.

david

planetmaker Thu, 08/12/2010 - 02:43

Top1 sir, I've found the option which works just need to integrate it with a script.

You learn something new everyday

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