Voicemail delivery through CC Script

Answered Question
Aug 12th, 2010
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Hi,


we have an existing UCCX script (V4) that keeps calls queing and contains an option sto leave a vociemail messgae (via Unity v4)


Is it possible to somehow keep this messgae in the queue so it gets delivered as a call?


..and seperatly, though similar..


Can a voicemail box be configured to somehow autodial a group of exts - thus delivering the message as a call?


Thnaks in advance for help.

Correct Answer by david.macias about 6 years 9 months ago

Unity has an option where when a VM is left Unity will make an out call to try and deliver that VM to some other device.  In theory, you can point it to a number which goes to a queue.  You can set Unity to keep trying every five minutes until the agents aren't very busy and get the call.


david

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Correct Answer
david.macias Thu, 08/12/2010 - 02:22
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Unity has an option where when a VM is left Unity will make an out call to try and deliver that VM to some other device.  In theory, you can point it to a number which goes to a queue.  You can set Unity to keep trying every five minutes until the agents aren't very busy and get the call.


david

planetmaker Thu, 08/12/2010 - 02:43
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Top1 sir, I've found the option which works just need to integrate it with a script.


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