we have an existing UCCX script (V4) that keeps calls queing and contains an option sto leave a vociemail messgae (via Unity v4)
Is it possible to somehow keep this messgae in the queue so it gets delivered as a call?
..and seperatly, though similar..
Can a voicemail box be configured to somehow autodial a group of exts - thus delivering the message as a call?
Thnaks in advance for help.
Unity has an option where when a VM is left Unity will make an out call to try and deliver that VM to some other device. In theory, you can point it to a number which goes to a queue. You can set Unity to keep trying every five minutes until the agents aren't very busy and get the call.