Configuring Unity 7 and CUCM 8 to act as 'Auto-Attendant'

Unanswered Question
Aug 12th, 2010
User Badges:

I am trying to recover a crashed CUCM that has no usable config file. How do you get Unity to act as Auto-Attendant and pick up calls to DiD's that CallManager routes?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
David Hailey Thu, 08/12/2010 - 06:22
User Badges:
  • Purple, 4500 points or more

The best way to do this in CUCM is to set up a CTI Route Point.  So, so set up a CTI route point and name it something like "VM_Redirection" or "Unity_AA" - whatever it is that you prefer to call it.  Then assign the DID's that you want to send to Call Handlers in Unity as DN's within the CTI Route Point.  Make sure you have your VM ports and all of that configuration in place first as you will need to assign the proper VM profile to the lines you add to the CTI route point.  Each line should be set to CFA to VM (use the checkbox).


In Unity, you then need to either add the DID as an extension on each primary Call Handler (for call routing) or you can set up Routing Rules to specify which Call Handler should be heard when each DID is sent to Unity.


Hailey


Please rate helpful posts!

Actions

This Discussion